2016考研英语：高分作文之投诉信

英语作文来源：中国考研网 2015-03-01　

很多考生可能都有过这样的困惑，为什么有些人的英语作文就能写得那么“任性”，挥洒自如还能屡获高分，从今天开始，老师就为你一一讲解几大书信的写作方法，让你也能轻轻松松写出“任性”作文！

投诉信又可称为抱怨信，其主要目的是表达写信人对于某一情况的不满。人们在生活中经常会遇到一些不愉快的事情，比如消费利益受损、正常生活和工作受到干扰等，有时写封投诉信不失为一个解决办法。

投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切忌夸大其词；指出问题引起的后果；提出批评及处理意见，或敦促对方采取措施，或提出所希望的赔偿以及补救方式。

投诉信的写作策略：说明投诉问题——描述具体情况——期待解决方案。

注意事项：写投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述问题时尽量采用被动句式，使描述更加客观合理。

【相关真题】

Directions

Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day ,Write an email to the customer service center to

1)make a complaint and

2)demand a prompt solution

You should write about 100words on ANSERE SHEET 2.Do not sign your own name at the end of the letter ,Use “Zhang Wei” instead.

【范文】

Dear Sir or Madam,

I am writing this letter to complain the quality of your product—an electronic dictionary I bought in your online shop last week. Today, I find the dictionary does not operate properly. For some reasons, the battery can work only two days after last charging. What is worse, the pronounce button of it does not function. Last but the worst, the screen will shut down unexpectedly and randomly.

As the machine is under warranty, I would like to exchange it for another one or get a refund. I am looking forward to your reply at your earliest convenience.

Sincerely yours,

Zhang Wei

【点评】

这一次的小作文很中规中矩，题目是之前就在英语一中考[微博]过的投诉信，投诉的产品也是考生很熟悉的学习用具——电子词典。投诉信在开头就表明写信的目的，给出一句套话。接着第二段开始写出投诉的内容，具体说明问题有哪些。第三段表明自己期望的结果以及用一句套话表明自己的期待问题。在这里还需要提醒的是小作文的字数是在100字左右，可以是80到120字之间，但是由于小作文答题卡的位置特别有限，所以如果写到了100字以上，会显得非常拥挤。因此小作文在保证清楚表达意思的情况下尽量用一些简单的句式，尽量不要追求像大作文那样复杂且多变的句式。

【投诉信开头常用句式和套话】

I wish to draw your attention to the problem/fault…that I bought…

I am writing to advise you that I find…unsatisfactory.

It is with great reluctance that I must inform you that…

【投诉信结尾常用句式和套话】

I must have you fully understand that without a satisfying solution, I will reserve my right to take legal action.

I would like to have this matter settled by the end of…

I understand you will give immediate attention to this matter.

英语作文是典型的慢工出细活，日积月累，方能有成。祝各位考生能够按照自己的计划踏踏实实走好每一步，到达理想的彼岸。