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part 1: backgrounds
 chapter 1: getting started: writing and your career
  writing¡ªan essential job skill
  writing for the global marketplace
  four keys to effective writing
  characteristics otrjob-related writing
  ethical writing in the workplace
  successful employees are successful writers
 chapter 2: the writing process at work
  what writing is and is not
  the writing process
 chapter 3: collaborative writing and meetings at work
  teamwork is crucial to business success
  advantages of collaborative writing
  collaborative writing and the writing process 
  guidelines for setting up a successful writing group
  ten proven ways to be a valuable team player
  sources of conflict in collaborative groups and how to solve them
  models for collaboration
  case study: evolution ora collaboratively written document
  computer-supported collaboration
  meetings
PART 2:Correspondence
 chapter 4: writing routine business correspondence:memos, faxes, e-mails, ims, and blogs
  whatmemos, faxes, e-mails, ims, and blog posts have in common
  memos
  faxes
  e-mail
  instant messages (ims) for business use
  blogs
 chapter 5: writing letters: some basics for audiences worldwide
  letters in the age of the internet
  letter formats
  parts of a letter
  the appearance of ryour letter
  organizing a standard business letter
  making a good impression on your reader
  international business correspondence
 chapter 6: types of' business letters
 ¡­¡­
PART 3£ºGathering and Summarizing information
PART 4: Preparing Documents and Visuals

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